Refund Policy

Last updated: 19 October 2026

Thank you for choosing PDFSync, an online PDF editor operated by [Your registered business name] ("PDFSync", "we", "us"). PDFSync is a digital service: we do not ship physical goods, so there are no deliveries or physical returns. This policy explains our approach to refunds for Premium.

1. Try before you buy

Every new account starts with a free 30-day trial of Premium, with no payment required. Please use the trial to make sure PDFSync suits your needs before buying Premium.

2. Premium

Premium is a one-time payment that gives you full access to all Premium features for 4 months. It is charged in US dollars (USD) and processed securely by PayHere. Premium does not renew automatically — when the 4 months end, you can choose whether to buy again.

3. All sales are final

Because Premium is a digital service that is available to you immediately after payment, and because you can try it free for 30 days first, Premium payments are non-refundable. This includes, for example:

• stopping use of PDFSync part-way through your 4 months;
• forgetting to use Premium after buying it;
• buying again before your current Premium has ended (the new 4 months are added on top, so no time is lost);
• accounts suspended or closed for breaking our Terms & Conditions;
• problems caused by the content of your own PDF files, or by third-party software, browsers or devices.

4. Payment errors

The only exception is a payment error. If you are charged more than once for the same purchase, charged an incorrect amount, or money leaves your account but your payment failed and Premium was not activated, contact us with the PayHere payment reference. Confirmed duplicate or incorrect charges are refunded in full to your original payment method through PayHere. The time it takes to appear in your account depends on your bank or card issuer.

5. Currency and bank charges

Any Sri Lankan rupee amount shown on our website is an approximate guide only. The final amount on your statement depends on your bank's exchange rate and any fees your bank charges for international or USD payments. These bank charges are set by your bank, not by PDFSync, and are not refundable by us.

6. When Premium ends

When your 4 months of Premium end, you can still sign in and use the editing tools, but you will not be able to open or save projects until you buy Premium again. Your saved projects are not deleted when Premium ends.

7. Reporting a payment error

Email us at [support@yourdomain.com] from the address on your PDFSync account and include:

• your account email address;
• the PayHere payment reference, or the date and amount of the payment;
• a short description of the problem.

We will reply within [3] business days.

8. Contact us

If you have any questions about this Refund Policy, contact us:

• Email: [support@yourdomain.com]
• Phone: [+94 XX XXX XXXX]
• Address: [Your business address, Sri Lanka]